Privacy Policy

Please read this privacy policy carefully. By accessing or using the website or app, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, do not use the website or app.

Content & Purpose
This privacy policy ("Privacy Policy") applies to your use of the domain name www.somvoba.com, an internet-based portal, and somvoba, a mobile application, owned and operated by somvoba Limited, a company duly incorporated under the provisions of the Companies Act, 1994 (hereinafter referred to as "somvoba" or "We" or "Our" or "Us" or "Company"). The domain name and the mobile application are collectively referred to as the "Website." The Website is a platform that facilitates the purchase of pharmaceuticals, healthcare, lab tests, beauty products, pet accessories, nutritional supplements & herbs, and food items sold by various relevant suppliers like pharmaceuticals, manufacturers, importers, and distributors (referred to as "Services", with the relevant suppliers referred to as "Sellers"). The arrangement between the Sellers and somvoba is governed by this Privacy Policy and the Terms of Use. The Services are available to natural persons who have registered on the Website following the procedures determined by somvoba from time to time (referred to as "You" or "Your" or "Yourself" or "User", which terms also include visitors). The Services are offered to Users through various modes, including the issuance of discount coupons and vouchers redeemable for goods/services offered for sale by the Sellers. We have implemented reasonable security practices and procedures to protect the information assets and the nature of our business. While we strive to provide security commensurate with industry standards, we cannot ensure or warrant the complete security of all information transmitted to us by you due to the inherent vulnerabilities of the internet.

Information Collection and Usage
To provide the Services and other purposes identified in this Privacy Policy, somvoba collects and hosts certain data and information of the Users. We are committed to protecting the Personal Information of Users and take all reasonable precautions to maintain confidentiality. This Privacy Policy helps you understand the following: The type of Personal Information (including Sensitive Personal Data or Information) that somvoba collects from Users. The purpose of collecting, means, and modes of usage of such Personal Information by somvoba. How and to whom somvoba will disclose such information. How somvoba will protect Personal Information, including Sensitive Personal Data or Information collected from Users; and How Users may access and/or modify their Personal Information.

Types of Personal Information Collected by somvoba
User may have limited access to the Website and utilize some of the Services without creating an account. Unregistered Users can access some information and details available on the Website. To access all features and benefits, a User may need to create an account. As part of the registration process, somvoba may collect the following categories of Personal Information (collectively referred to as "User Information"): Name User ID Email address Address (including country and ZIP/postal code) Gender Age Phone Number Password chosen by the User Valid financial account information Other details volunteered by the User Users may be required to upload copies of their prescriptions on the Website and/or email them to somvoba, which will be stored/disclosed only as specified in this Privacy Policy and the Terms of Use. "User Information" also includes any prescriptions provided by Users.

Internet Use and Cookies
Somvoba may collect information about the User's browsing history, including the URL of the site visited before our Website, the Internet Protocol (IP) address, the computer operating system, the type of web browser, and the name of the User's ISP. The Website uses temporary cookies to store certain non-sensitive data used for technical administration, research, and user administration.

Internet Use and Cookies
Somvoba may collect Use of Personal Information Somvoba will retain User Information only to the extent necessary to provide Services to Users. Information collected may be used for: User registration on the Website Processing orders and providing Services Completing transactions and billing Technical administration and Website customization Ensuring effective presentation of Website content Delivering personalized information and targeted advertisements Improving Services, features, and functionality Research and development and user administration Conducting user surveys Statistical analysis and business intelligence Dealing with requests, inquiries, complaints, and customer care activities Prize fulfillment and other aspects of contests Communicating changes in Services or policies Verifying user identity and preventing fraud Investigating, enforcing, resolving disputes, and applying our Terms of Use and Privacy Policy

Internet Use and Cookies
Somvoba may collect Use of Disclosure and Transfer of Personal Information somvoba may need to disclose/transfer User's Personal Information to third parties for the purposes mentioned in this Privacy Policy and the Terms of Use, including: To sellers and service providers for carrying out services on somvoba’s behalf under contract. To our affiliates in Bangladesh or other countries. To government institutions/authorities as required by law. For prize fulfillment and other aspects of contests. To employees and data processors on a need-to-know basis. Non-personally identifiable information may be disclosed to third-party ad servers, agencies, technology vendors, and research firms.

Internet Use and Cookies
Retention of Information Information collected/stored under this Privacy Policy and Terms of Use is maintained by somvoba in electronic form and may be converted to physical form. Regardless of storage, somvoba keeps all User Information confidential and uses/discloses it only as specified.

Internet Use and Cookies
Security Practices and Procedures somvoba adopts reasonable security practices and procedures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, we are not responsible for any intercepted information sent via the internet and release us from claims arising out of the use of intercepted information.

User Rights
Users can access, modify, correct, and delete Personal Information provided to somvoba. Withdrawal of consent will not be retroactive. To update or correct information, email somvoba at [email protected]. If a User does not agree with the information collected, they can request its deletion.

Changes to the Privacy Policy
somvoba may update this Privacy Policy at any time. Significant changes will be notified via the Website or email. Continued use of the Service after notice of changes constitutes consent to the updated practices.

Changes to the Privacy Policy
Contact Us For questions relating to this Privacy Policy, contact us.

Information We Collect